Frequently Asked Questions

What is the 'Username'?
What is the Password?
Got a problem? Getting in touch...
Forgotten your Password?
What is an eWallet?
How do I know this is secure?
How do I create an account?
How do I create an account?
How do I control my account?
How do I update my email address?
How do I update my mobile phone number?
How can I stop receiving emails or text messages?
Can I give friends my Username and Password?
Another query or problem not answered here?

Answers

What is the 'Username'?

The username is either your mobile phone number or email address that you used when you registered. If you registered online this will be the email address you used when registering.

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What is the Password?

The Password is a personal word or phrase which you use to log-in to the site and enables access to your personal account.

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Got a problem? Getting in touch...

If you have any queries or problems, please do not hesitate to contact us. The more information you can give us on your phone setup, the more we will be able to help.

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Forgotten your Password?

If you have forgotten your Password, please click on the "Forgotten Password" link on the main login page. This will prompt for some information to automatically send you a replacement Password by SMS or email. If you still have problems, you can contact us by email, by clicking the "Contact Us" link.

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What is an eWallet?

The eWallet is a unique payment system, using an encrypted, secure "electronic wallet" which stores your credit card details upon registration. Each user is allocated a unique Password number that is checked against the registered user's mobile number and user ID before any purchase is authorised.

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How do I know this is secure?

The services uses Secure Sockets Layer and uses industrial strength 128-bit encryption software to ensure your personal details are always safe and secure. No individual can access your payment details. This provides the highest levels of security, as provided by any reputable online store.

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How do I create an account?

Creating an account is easy! Simply click on the "Create Account" link, enter your login details, including a Password, and you will have an account.

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How do I control my account?

When you have logged in, you can change any personal information and also any credit card information yourself. Simply click on the links at the top of the page. Note: Credit Card details are stored with 128-bit encryption security.

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My address has changed, how do I update this?

Click on the "My Address" link, update your new address details and then click on the update button to save them to the database.

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How do I update my credit card details?

Click on the "My Wallet" link, update your new credit card details and then click on the update button to save them to the database.

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How do I update my email address?

Click on the "My Log-In" link, update your email address and other information if required and then click on the update button to save them to the database.

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How do I update my mobile phone number?

Click on the "My Address" link, update your mobile phone and other information if required and then click on the update button to save them to the database.

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How can I stop receiving emails or text messages from the Club?

Click on the "My Address" link, and ensure the tick box which says "Tick here if you do not wish to receive marketing material.." is ticked.

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Can I give friends my Username and Password?

You should not give others your username and Password as this would allow them to make purchases on this site using your payment details. These details are personal to you.

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Another query or problem not answered here?

If you have another query or problem, please click on the "Contact Us" link. A Customer Support representative will contact you as soon as possible to deal with your enquiry.

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